All orders that have been successfully placed will be accompanied by an order confirmation via email. This should come through within an hour from purchase and can sometimes land in the junk or spam folder so don't forget to look in there!

If you didn’t receive this email, please contact our Customer Service team so we can ensure that everything has been processed correctly.

To apply a voucher code, you will need to enter the code in the ‘Add voucher or gift card’ field and click the ‘Apply’ button. This field is located in between the payment method and order summary box at the checkout screen. 

If you get an error message applying the code, please make sure you’ve checked the terms and conditions and that your cart is eligible. If you need assistance, please reach out to our customer service team.

Once an order has been placed in the system we are unable to add items to it. We can in some cases cancel items of your order if the order has not been shipped yet. Please contact us immediately if you wish to remove an item from your order by calling our head office on (08) 8331 1788 or email us via the contact us page

Due to the fast turnaround between placing your order and when we pack it, we’re unable to add any items to an order or change the size of an item. If you want to remove an item from your order, we can attempt to organise this for you prior to the order being shipped but this may not always be possible. Please contact us immediately if you wish to cancel your order by calling our head office on (08) 8331 1788 or email us via the contact us page

We support a wide range of different payment methods. Our payment options are: 

• Credit Card
• PayPal
• Paypal Pay in 4 (only for AU customers)
• Afterpay
• Google Pay
• Apple Pay

Yes, we offer free shipping for all orders over $100 within Australia.

All orders below $100 will be charged a non-refundable $10 postage fee. All orders are shipped via Australia Post.

We also ship to NEW ZEALAND for a flat rate delivery fee of $25. Ian’s Shoes for Women does not deliver outside of Australia and New Zealand.

Yes, we do deliver to PO Boxes and Parcel Lockers. Please follow the shipping detail prompts at checkout.

We also ship to NEW ZEALAND for a flat rate delivery fee of $25. Ian’s Shoes for Women does not deliver outside of Australia and New Zealand.

All orders to New Zealand will be send via Sendle Courier.

Please note that all New Zealand orders may be subject to custom tax charges.

After you have placed your order on our website, we will organise for your order to be dispatched as soon as possible. For orders made on weekends, public holidays and / or Sale periods please allow an extra 1-2 business days for dispatch.

As soon as we have picked and packed your order, you will receive an email from us advising you that your order is ready to be dispatched. You will receive a second email with your tracking number by Australia Post as soon as your order was dispatched.

Please note: If your order includes multiple items, you may receive more than one tracking number and your items may be delivered separately.

Once your order leaves our store, we'll send you a shipping confirmation email. This email will include a tracking number so you can follow your package's journey. A subsequent email will be sent via Australia Post informing you about the whereabouts of your order. The email with your tracking number by Australia Post will include a “Safe Drop” option. By selecting the “Safe Drop” option you will authorise Australia Post to leave your parcel at a safe place on your property. Otherwise, your parcel will need a signature on delivery.

The email with your tracking number sent by Australia Post will include a “Safe Drop” option. By selecting the “Safe Drop” option you will authorise Australia Post to leave your parcel at a safe place on your property. Otherwise, your parcel will need a signature on delivery. If no one is at your delivery address, a notification will be left at your address to pick up your parcel at your local / nearest post office.

Please note that Ian’s Shoes for Women won’t be liable for any losses if “Safe Drop” has been chosen.

In the unfortunate event that your order is later than the estimated delivery time, please follow these steps:

Check Your Tracking Link: Keep an eye on your tracking link for the latest updates.
Contact the Australia Post: Reach out to Australia Post for more information on your delivery status.

Please note that there can be delays by Australia Post. Please allow couple days past the estimated delivery time to before reaching out.

Should you need any assistance, please contact us here or call us on (08) 8331 1788. We are available Monday-Friday from 9.30am to 3pm

If for any reason you are unhappy with your purchase, we are happy to refund within 30 Days from the date of dispatch.

Please note that Sale Styles have to be returned within 14 Days from the date of dispatch. Please note LAST PAIR Items are unable to be returned unless faulty and are marked as FINAL SALE on the product page on our website.

Purchases should be returned

• unworn,
• in their original condition
• and in the original shoe box.

Please complete the instruction on the Return Form that came with your order and return your unwanted goods to any Ian's Shoes for Women store (excluding the Prospect Clearance Store). To find our store locations please click here

Alternatively, you can post it back to our Online Store:*

IAN’S SHOES ONLINE STORE
3/205 THE PARADE
NORWOOD SA  5067 

Please note that returned shoes remain the responsibility of the customer and are returned at the customer’s expense. We strongly advise to return your item via a trackable parcel as we do not take any responsibilities for any lost parcels. Please contact directly your Delivery Partner should you experience any delays in the delivery of your return.

*Return postage costs are the responsibility of the customer & not Ian’s Shoes for Women.

As part of our standard procedure, each order undergoes a quality check before sending the style out to you. However, should you receive a faulty or incorrect order please contact us immediately so we can issue you with a free returns label. Please visit our Contact Us page here

Please note that unfortunately we are unable to facilitate exchanges after the goods have been dispatched. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.

Please note that international returns remain the responsibility of the customer and are at the customer’s expense.

Refunds are processed using the original method of payment at the time of purchase within 1-2 working days of receiving the goods at the designated online return address.

You will receive an email immediately after a refund has been processed. However, it may take several days for your refund to be processed depending on your financial institution.