ONLINE RETURNS MADE EASY
If for any reason you are unhappy with your online purchase, we are happy to refund within 14 DAYS from the date of despatch. You can choose to return your unwanted items by sending them back to us or dropping them off at two of our store locations. Please note LAST PAIR ITEMS are unable to be returned unless faulty and are marked as FINAL SALE on the product page on the website.
Purchases should be returned
- unworn,
- in their original condition
- and in the original shoe box.
SENDING YOUR RETURN BACK VIA CARRIER OF YOUR CHOICE
If you wish to return your unwanted items via a carrier of your choice please visit our RETURNS PORTAL HERE and follow the steps to lodge your return.
Please note that returned shoes remain the responsibility of the customer and are returned at the customer’s expense. We strongly advise to return your item via a trackable parcel as we do not take any responsibilities for any lost parcels. Please contact directly your Delivery Partner should you experience any delays in the delivery of your return.
To read our full returns policy please click HERE
In Store ONLINE Returns Locations
If you wish to drop off your return at a Ian's Shoes for Women Store ( Norwood & Glenelg only)
Please note LAST PAIR ITEMS are unable to be returned unless faulty and are marked as FINAL SALE on the product page on the website.
Purchases should be returned
- unworn,
- in their original condition
- and in the original shoe box.
To lodge your In Store return please visit our RETURNS PORTAL - CLICK HERE and follow the steps.
Please bring all the items you want to return, along with the completed Returns Form received with your order to any of the below Ian's Shoes for Women store below. Our friendly sale staff will assist you with the rest in store.
IN STORE REFUNDS
The below policy applies to purchases in stores only.
For full-price items:
- We offer an exchange or credit note within 7 days of purchase.
- Items must be unworn, in original condition, and returned with their original box/packaging and proof of purchase.
Please note:
- No refunds or exchanges on sale items unless the item is faulty.
- If a product has a minor fault, it will be repaired as per your rights under the Australian Consumer Law.
- We do not offer refunds for change of mind, incorrect size or normal wear and tear.
- Proof of purchase is required for all returns.
- Shoe Care products are not eligible for return or exchange.
If you have any questions , our team is always happy to assist.